Salesforce B2B Commerce Admin Practice Exam 2025 – All-in-One Test Prep

B2B buyers have different product entitlements compared to B2C buyers due to the distinct nature of their purchasing behaviors, business needs, and organizational structures. In a B2B environment, companies often have specific agreements, contracts, and service levels that govern entitlements to products, features, and support. These entitlements can be influenced by factors such as volume discounts, subscription levels, or tiered pricing structures based on the customer's relationship with the seller or previous purchase history.

In contrast, B2C buyers typically interact with a more generalized offering that lacks the tailored entitlements commonly found in B2B transactions. Additionally, B2C buyers are generally more focused on individual purchase experiences rather than the complex needs of an organization, leading to fewer variations in product access and entitlements. Therefore, recognizing that B2B buyers operate under different terms and agreements is crucial in understanding how product offerings are structured and how they cater to specific business needs.